1. Introduction
At Honest Hours Therapy, I am committed to safeguarding your privacy and ensuring the security of your personal data. This Privacy Policy explains how I collect, use, store, and protect your information in compliance with the UK GDPR (General Data Protection Regulation) and the Data Protection Act 2018.
By engaging in therapy services with me (Chanel Ovenell/Therapist), you consent to the data practices outlined in this policy.
2. Who?
Business Name: Honest Hours Therapy
Therapist & Data Controller: Chanel Ovenell
ICO Registration Number: ZB869285
Email: chanel@honesthourstherapy.com
Phone: +44 7777 160 095
Website: www.honesthourstherapy.com
3. What Personal Data I Collect
I may collect and process the following personal data:
A. Personal Information
• Name, contact details (email, phone, address)
• Date of birth
• Emergency contact details
B. Health & Therapy-Related Information (Sensitive Data)
• Presenting issues and therapy goals
• Session notes
• Medical history (if relevant)
• Referrals from other healthcare providers (if applicable)
C. Financial Information
• Payment details (processed securely via Intuit, bank providers, PayPal, and other payment service providers.
D. Technical & Website Data
• IP address, cookies, and website usage data (see our Cookie Policy)
• Email or text communications for appointment reminders
4. Legal Basis for Processing Your Data
Under UK GDPR, I process personal data based on the following lawful bases:
• Contractual Obligation – To provide therapy services you have requested.
• Legal Compliance – To meet professional and legal record-keeping requirements.
• Legitimate Interests – To improve our services and communicate with you effectively.
• Explicit Consent – For processing sensitive health data (your consent will be obtained in writing).
5. How I Use Your Data
I use your personal data to:
✔ Provide RTT therapy services
✔ Maintain client records in compliance with professional guidelines
✔ Schedule and manage appointments
✔ Send session confirmations and payment receipts
✔ Respond to your inquiries
✔ Comply with legal and ethical obligations
I do not sell or share your data with third parties for marketing purposes.
6. Data Retention Policy
• Therapy records are kept for 7 years in line with professional and legal requirements.
• After the retention period, records are securely deleted or anonymised.
• Financial records are retained for 6 years as per tax regulations.
7. Data Security Measures
I implement strict security measures, including:
• Encrypted digital storage of therapy notes
• Password-protected client management systems
• Confidentiality agreements for any staff or third-party providers
8. Your Rights Under UK GDPR
You have the following rights regarding your personal data:
• Right to Access – Request a copy of your data.
• Right to Rectification – Correct inaccurate or incomplete data.
• Right to Erasure (“Right to be Forgotten”) – Request deletion of your data (subject to legal limitations).
• Right to Restriction – Request limited processing of your data.
• Right to Data Portability – Obtain and transfer your data.
• Right to Object – Object to certain data uses.
• Right to Withdraw Consent – Withdraw consent for processing sensitive health data at any time.
To exercise these rights, please contact us at chanel@honesthourstherapy.com
9. Data Sharing & Third Parties
I may share your data only when necessary with:
• Payment processors (e.g. PayPal, Intuit, bank providers & other payment services) for transactions.
• Professional bodies or insurers if required for legal compliance.
• Emergency contacts or relevant authorities in cases of immediate risk to yourself or others.
I ensure all third-party providers comply with UK GDPR security standards.
10. International Data Transfers
If your data is transferred outside the UK, we ensure:
• The destination country has an adequate level of data protection, or
• I use Standard Contractual Clauses (SCCs) to protect your data.
11. Cookies & Tracking
My website uses cookies for security and analytics. You can adjust cookie preferences in your browser settings.
For more details, see our Cookie Policy on www.honesthourstherapy.com
12. Complaints & Contact Details
If you have concerns about how your data is handled, contact:
This policy will be reviewed annually to ensure it remains compliant with current regulations and best practices.
Email: chanel@honesthourstherapy.com
Website: www.honesthourstherapy.com
Contact Number: +44 7777 160 095
Business Hours: Monday - Friday - 9am - 6pm
Early morning & Late evening available & weekends please enquire
This policy will be reviewed annually to ensure it remains compliant with current regulations and best practices.
If I cannot resolve your concern, you have the right to complain to the Information Commissioner’s Office (ICO):
• Website: www.ico.org.uk
• Helpline: 0303 123 1113
1. Introduction
This Cookie Policy explains how Honest Hours Therapy (“I”, “Me”) uses cookies and similar technologies on the website www.honesthourstherapy.com. I am committed to protecting your privacy and ensuring transparency in how I collect and use your data in compliance with the UK GDPR (General Data Protection Regulation) and the Privacy and Electronic Communications Regulations (PECR).
By continuing to use my website, you consent to the use of cookies as outlined in this policy.
2. What Are Cookies?
Cookies are small text files stored on your device (computer, tablet, or smartphone) when you visit a website. They help improve user experience by remembering preferences, enabling website functionality, and providing analytical insights.
3. Types of Cookies We Use
I use the following types of cookies on my website:
A. Essential Cookies (Strictly Necessary)
• Required for the website to function properly.
• Enable security, accessibility, and core website features.
• These cookies do not require consent.
📌 Examples:
• Session cookies (to keep you logged in or remember preferences).
• Security cookies (to protect against malicious activity).
B. Performance & Analytics Cookies
• Help me understand how visitors use the website.
• Improve website performance and user experience.
• I use tools like Google Analytics (or similar services) to track page views and interactions.
📌 Examples:
• Tracking website visits and popular pages.
• Identifying areas for website improvement.
✅ Your Consent is Required for these cookies.
C. Functional Cookies
• Enhance website usability by remembering preferences (e.g., language, font size).
• Allow for personalized experiences.
📌 Examples:
• Saving your preferences for future visits.
• Auto-filling forms with previously entered information.
✅ Your Consent is Required for these cookies.
D. Marketing & Third-Party Cookies
• Used for advertising and social media sharing.
• Help tailor content and ads based on your browsing behaviour.
• Set by third parties such as Facebook, Instagram, or YouTube when embedded content is used.
📌 Examples:
• Facebook Pixel for targeted ads.
• YouTube or Vimeo cookies when watching embedded videos.
✅ Your Consent is Required for these cookies.
4. Managing Your Cookie Preferences
You can control and manage cookies in the following ways:
A. Website Cookie Banner
• When you visit my site, you will see a cookie consent banner that allows you to
✅ Accept all cookie
❌ Reject non-essential cookie
⚙ Customise cookie preferences
B. Browser Settings
• You can delete or block cookies through your browser settings:
• Google Chrome: Manage Cookies
• Mozilla Firefox: Manage Cookies
• Safari: Manage Cookies
• Mic⚠ Blocking cookies may impact website functionality and your user experience.
5. Third-Party Services & Cookies
I may use third-party services that set cookies, including:
• Google Analytics (website traffic analysis)
• Facebook Pixel (advertising & social media tracking)
• YouTube/Vimeo (embedded videos)
I do not control these cookies. You can review their privacy policies for more details:
• YouTube
6. Changes to This Cookie Policy
I may update this policy from time to time to reflect changes in regulations or the website practices. Updates will be posted on this page, and I may notify users via email or a website alert.
7. Contact me
If you have any questions about this Cookie Policy, please contact:
Honest Hours Therapy
Chanel Ovenell
📍 Multiple locations, London & Kent, UK
📧 chanel@honesthourstherapy.com
📞 +44 7777 160 095
⏰ Monday - Friday - 9am - 6pm, Early morning & Late evening available & weekends please enquire
This policy will be reviewed annually to ensure it remains compliant with current regulations and best practices.
If I cannot resolve your concern, you have the right to complain to the Information Commissioner’s Office (ICO):
• Website: www.ico.org.uk
• Helpline: 0303 123 1113
Copyright © 2024 Honest Hours Therapy - All Rights Reserved.